Minisforum UK
About FAQs
Do you ship overseas?
Minisforum UK offer free shipping for customers in Ireland and the UK.
*Please note that we do not cover remote area surcharges.
How long will it take to get my orders?
Orders are typically dispatched within 2 to 3 days of purchase, and the shipping time is approximately 7 days. (As this is an international flight, it may take some time for customs clearance and flight schedules, so delays may occur. Please be aware of this!)
For pre-order items, we will provide an estimated dispatch date, and shipments will be made according to this timeline. Once shipped, you will receive a tracking number via email.
Where will the products be shipped from?
Products will be shipped from Hong Kong.
What is the shipping fee?
- Orders with a purchase amount exceeding £94 are eligible for free delivery within the UK and Ireland.
- Orders with a purchase amount below £95 will be charged a postage fee of £12.
Does the order include customs duties?
- For orders within the UK, customs duties are included (please contact us promptly if customs duties are levied).
- Orders to Ireland do not include customs duties, and customers are responsible for handling any customs charges.
What is the warranty period? How can I get support?
We offer a two-year warranty on all products.
*It starts from the date when the customer signs for the product.
Our after-sales team handles returns and exchanges. Please contact us via email and send the items to our warehouse in the UK.
How to track orders paid via PayPal Express?
There are three ways to track your Express checkout order:
- Track your order on your personal account dashboard. Rest assured, once you've linked your PayPal account with your MINISFORUM account, your order details will also be clearly displayed on our website.
- Click on 'Order Status' to track your parcel. Enter your order number and log into your MINISFORUM account. We will send you detailed information via email.
- Visit the Express website.
17 Track: https://www.17track.net/en
What is included in a "Barebone" ?
Barebone system does not include RAM and SSD, so it does not come with any operating system installed.
Customers will need to add their own components and install the OS themselves.
Any Questions?
You can contact us through our contact page or contact e-mail address: UK@minisforum.com.
We will be happy to assist you!❤️
