If you have any questions, please contact our support team. Please note that the shipping instructions below are for reference only.

Minisforum UK offer free shipping for customers in Ireland and the UK.

Once an order is placed, it will take 5 to 7 business days for the order to be processed. (Pre-orders will be shipped according to the timeframe shown on the product page.)

Orders are shipped within 2-7 business days after payment is received. The estimated delivery date may be delayed due to some unexpected events.

Customers will be informed of the shipping status by email after the package is shipped. And customers can also track the order via the order status button.

China Public Holiday 2026 Schedule:

· New Year: 2026.1.1

· Spring Festival (Chinese New Year): 2026.2.15 to 2.23

· Tomb Sweeping Festival (Ching Ming Festival): 2026.4.4 to 4.6

· Labor Day: 2026.5.1 to 5.5

· Dragon Boat Festival: 2026.6.19 to 6.21

· Mid-Autumn Festival:2026.9.25 to 9.27

· National Day: 2026.10.1 to 10.7

• For the UK market, the prices we sell include customs duties and value-added tax (VAT), and no additional taxes are required from customers.
• For the Ireland market, customers are responsible for customs duties.

* We accept no responsibility for any losses arising from the customer not cooperating with customs clearance procedures, which may result in the product being detained or discarded. All losses are the responsibility of the customer.

* Depending on the product, and due to various circumstances, the dispatch date may change significantly, or shipments may be severely delayed due to stock shortages. In such cases, we will contact you.

Please contact us first before canceling the order.

• Customers can cancel the order and require a refund before the product is shipped or produced.
• Order cancellation is not available after the product is shipped. If customers insist on canceling the order, they are responsible for all the fees generated from sending the package back to our warehouse.

Order modification or refund

Within the warranty period (2 years), we offer exchanges and refunds.

A correct and complete delivery address is mandatory. Once your order has been prepared for shipment or shipped, we can no longer change the delivery address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately to correct it and the package will be reshipped for an additional shipping fee.

You must provide a daytime phone number for all orders.

Order(s) will be shipped by Minisforum. When you place an order on the Minisforum store, you will automatically receive a shipping information e-mail from Minisforum. Please check your e-mail address. If you did not find the e-mail, please check your spam mailbox and add Minisforum to your contact list.

We sincerely apologize for any inconvenience this may cause. After placing your order, please contact Minisforum customer support at uk@minisforum.com. We will provide a PDF receipt for you.

Orders will be shipped from the German warehouse and is expected to arrive at your address in 7-10 days.

(After receiving the tariff invoice, please send it to us for reimbursement)

After your order has been dispatched, if you need to check the shipping status, please refer to the tracking number listed in the shipping confirmation email and contact us directly via the link below.

If there is no tracking information on the status page, it indicates the item is currently undergoing customs clearance in Hong Kong. Once clearance is complete, the tracking information will be updated.

• DHL has customs clearance advantages in Europe and the Middle East. To track your parcel, please visit  http://www.ems.com.cn/english.html
• FedEx has customs clearance benefits in the Americas. To track your package, please visit http://www.fedex.com/
• EMS is a special postal service for all countries, it enjoys customs clearance priority with the national postal service. To track your package, please visit http://www.ems.com.cn/english.html
• UPS has customs clearance priority in North America. To track your package, please visit  http://www.ups.com/
• USPS To track your package, please visit https://tools.usps.com/go/TrackConfirmAction_input
• Singapore Post, HongKong Post, Swiss Post and China Post are cost-effective shipping methods but take longer. Track your parcels with https://www.17track.net/en

Our shop is open year-round, 365 days a year, and you can place orders 24/7.

Customer support: uk@minisforum.com

Weekdays: 9:30 – 18:00

We are closed on Saturdays, Sundays, and public holidays. Please contact us via the enquiry page on those days, and we will respond as soon as possible on the next working day.